After a lot of bargaining with my employers to fund for my ITIL practioners....the day finally arrived in January 2008. I was to attend the training for ITIL Practioners IPSR - Service Restore conducted by HP. This is a 5 day program conducted in Le Meridian - Bangalore , and they have other centers as well. The course fee, which is close to 56k INR consist of the 5 day course , the exam fee and also the test. Couple of my colleagues have also undertaken the IPSC - Service Continuity
IPSR consist of Service desk, Incident and Problem management.
IPSC consist of Change , Release and Configuration management.
The exam is not easy as one thinks. It is tough and the questions are twisted. I would suggest one reads through the Red and Blue book before they take up the classes and piece of advise..one has to leave what they do in office in terms of work at office and come with a blank mind and learn everything new and I am sure one can get through.
- One needs to be ITIL foundations certified before taking up this exam.
- Read through the red and blue book before the classes.
- Read the contents taught on the same day, else it would be tough to complete on the eve of the exam.
- Come with a open mind and dont get restrained by what is done on day to day.
- Never mix this course with office work else justice is not done to the course.
- A re-exam would cort 12k INR. You are luck if your office spends on that.You are even luckier if you clear it in the first shot.
The contact address for HP is :
Hewlett-Packard India Sales Private Limited,
24, Salarpuria Arena, Hosur Main Road,
Adugodi, Bangalore - 560 030,
India
+91 80 2563 3555 – Board
+91 80 2504 1871 – Direct
+91 80 2563 3222 - Fax.
.....and I cleared :)
